FAQs

House of Slim manufacturers its products from natural materials, and uses handmade processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present, and these imperfections are celebrated as part of our products’ unique and natural characteristics. With pieces made from Marble, colour tone variances of creams and browns, as well as sepia-black veining patches may be present within the marble itself.

All House of Slim furniture crafted from solid marble may incorporate some degree of resin to fill naturally occurring stone cavities, serving a deliberate design purpose without compromising quality or aesthetics. Splitting, cracking, natural defects of marble and resin applications are not considered faults. Due to the handmade nature of some products, specifications in size, shape and finish may differ slightly from those stated or shown on our website. As every monitor displays colour tones, the colour of pictures on our website and social media cannot be taken as an accurate colour indication of the actual products. Some products may appear to vary from catalogue or website images.

Payment of an order confirms the accuracy of the listed item(s), including item code(s) and description. Full payment is required prior to order dispatch. Please be aware that House of Slim does not provide refunds for change-of-mind purchases once payment has been made. Accepted forms of payment include Direct Deposit and Credit Card Payments.

Pricing is subject to change without notice.

Complete payment is required to initiate work on custom orders. House of Slim cannot be held responsible for delivery delays resulting from late payment receipt. Customers are accountable for ensuring that all made-to-order and customized items align with their specifications and accept responsibility for any design alterations requested. Refunds are not provided for made-to-order and customized items in the event of a change-of-mind.

House of Slim provides an estimated lead time for orders, based on current manufacturing and shipping durations at the time of purchase. However, unforeseen circumstances may arise beyond our control, potentially causing delays in order delivery compared to the quoted ETA (estimated time of delivery). Such delays can be attributed to changes in shipping schedules, carrier setbacks, or shortages in raw materials. It's important to note that delays, under these circumstances, do not constitute a breach of contract. Consequently, House of Slim does not offer cancellations or refunds due to delays. We hold no liability for delays arising from circumstances beyond our reasonable control, nor for any resulting losses or implications of force majeure on the purchase.

House of Slim does not issue refunds.

House of Slim PTY LTD will not refund or replace any product where in our reasonable opinion, the product has become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with House of Slim PTY LTD instructions, using in an abnormal way or negligence. Products will be repaired or replaced at House of Slim PTY LTD’s discretion.

House of Slim in partnership with our Sydney Warehouse team, will manage Quality Control protocols as stipulated within our Terms and Conditions. Products will be dispatched from our Sydney Warehouse within 2-5 business days to your chosen freight provider in normal working conditions, not including Sale Periods or Public Holidays. Upon transfer to their care, arrangements for interstate delivery and installation generally take place within 6-14 days. Local Sydney delivery may require up to 7 days.